Privacy Policy
Your desires, your identity, and your absolute digital safety are entirely sacrosanct to us.
🖤 Our Absolute Discretion Guarantee
- 100% Discrete Packaging: All Auvias sensory items are dispatched in entirely plain, unmarked eco-luxury outer boxes. There is absolute zero mention of "lingerie," "eroticwear," or "Auvias" on the exterior of the shipping container.
- Anonymous Billing Line: Your financial privacy is fully guaranteed. Your credit card or bank statement will securely display only a discreet, non-descriptive merchant descriptor, protecting your private purchases from any external scrutiny.
- Zero Data Exploitation: We never sell, rent, or lease your private interactions, sizing metrics, or purchase histories to third-party data brokers or marketing registries. Your data exists solely to perfect your bespoke shopping experience.
This Privacy Policy describes how auvias.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We operate in strict compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
- Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: To load the Site accurately for you, and to perform data analytics on Site usage to optimize our checkout conversion funnels and user interface.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Order Information
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, PayPal details), email address, phone number, and sizing choices.
- Purpose of collection: To provide products to you to fulfill our contract, process your payment information, arrange for discrete shipping, provide you with invoices and/or order confirmations, screen orders for potential risk or fraud, and send you tailored style recommendations based on your preferences.
- Source of collection: Collected directly from you when you actively input information during checkout.
2. Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online storefront. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
3. Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes tracking pixels from platforms such as Meta (Instagram) and Google Ads to serve tailored visual artistic media.
You can opt out of targeted advertising at any time by utilizing the following external channels:
4. Your Legal Rights (GDPR & CCPA)
GDPR (European Economic Area Citizens)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact our Data Protection Officer through our dedicated email below.
CCPA (California Residents)
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be deleted. You also have the right to opt-out of the "Sale" or "Sharing" of your personal information.
5. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).
6. Security & Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. All payment processing data is strictly encrypted using Secure Socket Layer (SSL) technology and processed via PCI-DSS compliant third-party payment gateways. No raw payment data is ever stored on Auvias servers.
7. Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your right to erasure, please contact our dedicated compliance desk via email at privacy@auvias.com.